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Welcome to the tsgabrielle® FAQ, your comprehensive guide to our "Slow Luxury" philosophy, inclusive collections, and rigorous quality standards. As a real, trans-owned business operating out of Phoenix, Arizona, we are committed to transparency and excellence in every interaction.
Our vision is to revolutionize the fashion industry by creating a more sustainable, ethical, and inclusive future. We believe that fashion, home decor, and design are not merely aesthetic choices, but powerful tools for healing, self-expression, and joy.
The brand was founded by Gabrielle, a visionary trans woman and creative entrepreneur originally from France who now calls Arizona home. Every piece in our curated collection is personally designed to ensure unparalleled originality and sophistication.
"The French Trans Touch™" is our signature philosophy and commitment to elegance, safety, and excellence. It represents a fusion of Parisian refinement — inspired by landmarks like the Louvre and Eiffel Tower — with a celebration of trans joy, diversity, and visibility.
Yes, tsgabrielle® is a proudly LGBTQ+ and trans-owned brand. We actively support the community through inclusive designs and initiatives, such as donating 10% of profits from specific items in the Pride 25 collection to trans-led organizations worldwide.
At tsgabrielle®, we embrace "Slow Luxury," which means every product is created specifically for you only after your order is placed. This intentional approach eliminates overproduction, significantly reduces textile waste, and supports a more responsible, sustainable model of modern fashion.
Because each piece receives individual care during the manufacturing process, delivery times may be slightly longer than mass-produced items. We thank you for making a thoughtful decision that respects both creativity and the planet.
Because our items are manufactured strictly on demand, we generally cannot accept cancellations or changes once the production process has begun.
Our corporate headquarters are located at 1801 E Camelback Rd, Suite 102, Phoenix, AZ 85016, United States.
Yes, we ship our collections globally from our Phoenix headquarters. For a streamlined experience, international visitors can use our Global Directory at tsgabrielle.us/worldwide to find localized storefronts for Europe, the Americas, and Asia Pacific.
Please note that certain technical accessories, such as specific iPhone® cases, cannot be shipped to South Korea, Hong Kong, Taiwan, Japan, or Singapore.
For deliveries outside the United States, any local customs fees, taxes, or duties are the sole responsibility of the customer.
We meticulously select high-quality materials, including GOTS and OCS-certified 100% organic cotton, recycled polyester (REPREVE®), and Eastman Tritan™ Renew for clear drinkware. Our stationery products, including JournalBook® notebooks, use FSC-certified paper from responsibly managed forests.
Yes, we prioritize animal welfare and offer products that are PETA-Approved Vegan, containing no animal-derived materials.
We document the journey of our textiles from weaving to final production. We partner with manufacturers in the USA, Latvia, Lithuania, and Bangladesh who adhere to strict fair labor standards and ethical production practices.
Even as a US-based brand, we provide a 24-month warranty against manufacturing defects or premature wear on every tsgabrielle® product, ensuring your investment is built to last.
All products comply with the General Product Safety Regulation (GPSR) and meet rigorous European Union safety standards. This includes strict testing for restricted substances under REACH and OEKO-TEX Standard 100 protocols.
While many of our items are suitable for all ages, some specialized collections or personal care items carry an age restriction for adults (18+) only.
If your order arrives damaged or is incorrectly delivered, please contact us at contact@tsgabrielle.co.uk within 14 days of receipt. Please include your order number and clear photos of the issue so our team can provide a replacement or refund.
Drinkware: most of our stainless steel and glassware items are hand-wash only and not safe for microwaves or dishwashers, to protect their refined finishes. Apparel: for organic cotton and garment-dyed items, air drying is recommended to maintain shape and integrity; for synthetic activewear, use a microfiber-catching bag during washing to protect waterways. Footwear: a faint, temporary glue scent is normal for new shoes and will disappear within a few days of use.
Our team is ready to assist you with styling advice or order support. Email: contact@tsgabrielle.co.uk. Phone: +1 844 714 2827. Corporate address: Peach Phoenix, LLC, 1801 E Camelback Rd, Suite 102, Phoenix, AZ 85016, USA.
tsgabrielle® UK
contact@tsgabrielle.co.uk · +18447142827
Peach Phoenix, LLC · 1801 E Camelback Rd, Suite 102, Phoenix, AZ 85016, USA
As tsgabrielle® continues to grow, this FAQ will continue to evolve with our collections, services, and community.
