Do you offer refunds or exchanges?

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that sale items, special offers and refurbished products are not eligible.

 

For returns or exchanges, please contact our customer support at contact@tsgabrielle.co.uk. Refunds will be processed to the original payment method within 30 days of receiving the returned item.

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How do I make a return?

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.

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How is the return process?

Return by mail only

Reach out to our customer support team at contact@tsgabrielle.co.uk to initiate the return process with your order number and details about the item you wish to return. After contact us by e-mal and get our confirmation, you can start the process.
 

How is the refund process?

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

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Where are returns sent?

After received an confirmation by e-mail you can print the shipping label and send your return at this locations:

Liste of Locations for returns

The return address is based on where your package was fulfilled:

• Packages sent out from our US and Mexico facilities are returned to: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

• Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada.

• Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.

• Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

• Packages fulfilled by our partner facilities in Australia are returned to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).

• Packages fulfilled by our partner facilities in Japan are returned to Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).

• Packages fulfilled by our partner facility in Brazil are returned to Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

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What are the non-returnable items?

Non-returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

 

Notes

• You should incluiding order number and store name: tsgabrielle.co.uk

• There is a $10 shipping charge per order.

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What if my package gets lost or arrives damaged?

Lost packages

At tsgabrielle™ UK, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at contact@tsgabrielle.co.uk with your order number and any relevant details.

 

Damaged packages

We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at contact@tsgabrielle.co.uk  within 3 hours of receiving the order and include photos of the damaged items or package.

We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.